Frequently Asked Questions

How will my bulk order get delivered?

Our Suppliers have extensive range of commercial Fleet to fulfill your order

What days do you deliver?

We deliver six days a week. Deliveries are made Monday to Saturday throughout the day. Online orders must be made before 12pm for the same day delivery.

When can I get my order?

Online orders placed before 12pm can be delivered within 3 hours same day in Melbourne Metro if same day service is requested. Any deliver to regional and/or placed after 12pm will automatically be fulfilled next business day during the time slot of your requirements. All special-order products require a longer delivery timeframe. They vary depending on the manufacture however are generally up to five working days.

Contact customer service for further information on info@landscapingmaterials.com.au  

Who can I contact if there are any issues with my order or delivery service?

We pride ourselves on our service however if there are any issues or concerns, please email our dedicated customer service team on info@landscapingmaterials.com.au. Please contact our team with your order or delivery reference number to assist you. Our team will promptly respond to your enquiry and feedback.  

How can I track my order?

Once you have made an order, we will allocate your order to a delivery. You will receive tracking details on your phone for full transparency. All our deliveries are contactless. 

Do I need to be home to receive my order?

You do not need to be home to receive your delivery. You may leave instructions at the time of ordering to leave the order at your designated address.  If no instructions are provided, we will safely deliver your order in the driveway.

Before you arrive with my delivery, how will I know if you can unload where I have asked?

Driver will contact prior to delivery if there are any issues with the delivery instructions provided. We will call you to confirm or alter delivery instructions.

Where Area we do Service?

We Service throughout Victoria Melbourne, Greater Melbourne. Some small items can also be shipped through to Australia.

Can I pick up an order?

Unfortunately, at this stage we only have virtual online store. Physical orders pick up are currently unavailable also are coming soon.

Do you go through garages or carports?

We are unable to deliver through garages or carports as this can be a health and safety hazard.

Can you deliver into my property?

The delivery will be completed as far into the property as safely possible. Access is at the driver’s discretion on arrival to determine to ensure the ground is suitable and there are no overhead hazards. Alternatively, delivery will be left on your nature strip.